Terms and Conditions

At Corbin Catering and Foods, we are committed to delivering exceptional quality, service, and value. Enjoy—you’re in good company. We specialize in bespoke catering for all your occasions, and the following terms and conditions are designed to provide clear, transparent policies that support a seamless and professional experience for every client.

 For ALL In-Store Purchases 

Return Policy:  Due to the nature of our products, all purchases are final. Returns, refunds, and exchanges are not accepted.

All online and phone food orders are subject to the following:

  • Cancellations within 48 hours notice: We’re happy to issue a credit for the full amount paid, which can be applied toward a future order.

  • Cancellations within 24 hours: No credit will be issued for cancellations within 24 hour. While we’re unable to provide a credit for last-minute cancellations, we truly appreciate your understanding as this allows us to manage resources and continue serving all our customers with the highest quality.

For ALL Catered Events

Payment & Booking

Preferred payment is by e-transfer to order@corbincateringandfoods.com.

We also accept cheques (payable to Corbin Catering & Foods) and credit cards; phone payments by credit card incur a 4% processing fee.

  • Drop-off events: 100% payment required to confirm booking.

  • Events booked within 7 days: 100% payment due at booking.

  • Events booked more than 7 days in advance: 50% non-refundable deposit required; remaining balance due 7 days prior to the event.

** Failure to meet payment deadlines may result in cancellation without liability to Corbin Catering & Foods. Any post-event additional charges will be invoiced within 3 business days and are payable upon receipt. Late payments are subject to 4% monthly interest.

 Pricing & Additional Charges: 

  • All estimates are subject to change based on final guest count, menu selections, service requirements, and event execution. Any additional costs (including extra food, staffing changes, overtime, rentals, or delivery adjustments) will be billed separately.

  • A delivery fee applies to drop-off orders only. Additional charges may apply if the delivery requires navigating multiple steps.

Cancellations:

  • More than 10 business days’ notice: Deposit will be retained as a credit for a future event.

  • Within 7 business days: Full event cost charged, less staffing and rentals. No credit issued.

  • Within 5 business days: Full event cost charged, including staffing and rentals. No credit issued.

Menu & Guest Count: 

  • Final menu selections and guest counts must be confirmed at least 10 business days prior to the event.

    Reductions after this deadline will not reduce charges. Guest count increases will be accommodated where possible.

 Service Charge

  • An 18% service charge applies to all events and covers operational costs such as labour, insurance, utilities, and transportation. This charge is not a gratuity

Gratuity

  • Gratuities are optional, appreciated, and at the client’s discretion. All gratuities are distributed directly to service staff.

Property & Liability

  • Corbin Catering & Foods is not responsible for damage reported after the event. Clients encouraged to inspect all event areas prior to departure.

Proposal Validity

  • All proposals and estimates are valid for 60 days and may be subject to seasonal menu adjustments.

Thank you for your understanding and support as we work to provide the best possible service for everyone.

If you have any questions or concerns, please don’t hesitate to reach out to us.

Sincerely,

The Corbin Catering & Foods Team